On the “BitLocker recovery” screen (shown below), locate the “Recovery key ID” at the very bottom of the screen. ![]() Review the notice (shown below), check the box indicating “I have read and understand the above notice” and click Continue.įrom the “BitLocker” login screen (shown below), press the Esc key on your keyboard. NOTE: You may be prompted for your UD login. From an unlocked computer or mobile device: ![]() This service can be performed on and off campus. ![]() ![]() If you have forgotten your BitLocker PIN, follow the steps below to obtain a recovery key and unlock the encrypted computer. BitLocker is the encryption software installed on all UD-owned Windows laptops.
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